In these Terms:
Olvire designs, builds, and operates custom branded mobile ordering applications (Android and iOS) and a web-based admin dashboard for your coffee shop. The standard service includes:
What is not included: POS system integration, delivery or courier integration, table or QR-code dine-in ordering, web ordering, inventory management, staff scheduling, third-party loyalty platform integration, or any other functionality not explicitly listed above. If you require a POS system, continue using your existing solution alongside the Olvire app.
Fees are as agreed in your service agreement. The general structure is:
Stripe's standard payment processing fees apply to each end-user transaction and are charged by Stripe directly to your Stripe account. Olvire takes no revenue share from your sales under any circumstances.
If a monthly payment fails, we will attempt to notify you and allow 7 days for the payment to be resolved. If it remains unpaid after that period, we reserve the right to suspend the Service until the outstanding amount is settled. Suspension does not affect your obligation to pay amounts already due.
Work outside the standard monthly scope — including new features, significant design changes, additional integrations, or any work you request that is agreed to be out of scope — is billed at a per-project or hourly rate agreed in advance and in writing before work begins.
You will always be informed of scope, estimated time, and cost before any out-of-scope work starts. No chargeable work will be carried out without your prior approval. Additional work is invoiced at the end of the calendar month in which it is completed, with payment due within 14 days of the invoice date.
You agree to:
Your app is published under your own Google Play and Apple App Store developer accounts. You own your store listings, your app ratings and reviews, your in-app purchase configuration, and your direct relationship with Google and Apple.
Olvire will assist with the initial app submission and with submitting updates throughout the engagement. We do not control and are not responsible for decisions made by Apple or Google regarding your app, including removal from the relevant store, rejection of updates, or changes to store policies.
An Apple Developer Program membership (currently $99/year) and a Google Play Console registration (currently a one-time $25 fee) are required and are your costs to bear. If your developer account lapses, is suspended, or is terminated by Apple or Google for any reason, the relevant app will be removed from that store. Olvire is not liable for such removal and your monthly subscription obligations continue unless the service is formally terminated under Section 14.
Your property: Your brand assets (logo, colours, photography, trade name, and any content you provide) remain exclusively yours at all times. Your customer data (order history, loyalty balances, contact information, and all personal data of your end users) belongs to you.
Olvire's property: The Platform — including the dashboard, backend infrastructure, cloud function logic, codebase, and any tools or systems developed by Olvire — remains the intellectual property of Olvire Ltd. These Terms do not grant you any licence to the Platform other than the right to use the Service during the term of your engagement.
Brand assets you provide: You grant Olvire a limited, non-exclusive licence to use your brand assets solely for the purpose of building and operating the Service for you. This licence ends when the engagement ends.
You are the data controller for your end users' personal data. Olvire processes that data on your behalf as a data processor and will: process it only on your documented instructions; keep it confidential; assist you in responding to data subject requests; notify you without undue delay of any breach affecting your customers' data; and delete or return it on termination.
You are responsible for ensuring you have a lawful basis to collect and process your customers' personal data through the app, that your own privacy policy covers the app's data practices, and that you respond to any data subject requests from your customers.
Each party agrees to keep the other's Confidential Information strictly confidential. This means:
This obligation does not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party before disclosure; (c) is independently developed without use of the Confidential Information; or (d) must be disclosed by law or court order (in which case the disclosing party will notify the other as soon as practicable and cooperate to minimise the disclosure).
This confidentiality obligation survives termination of the engagement for a period of three years.
Every active client has a direct line to Olvire via a dedicated Slack channel. We do not operate a ticket queue — you message us directly.
Support hours are Monday to Friday, 9am to 6pm GMT/BST. We aim to respond to urgent issues (those affecting order flow, payments, or app availability) within two hours during support hours. Non-urgent requests are addressed within one business day.
Olvire does not provide customer-facing support to your end users. Refund requests, missing orders, and account queries from your customers are handled by your team through the dashboard. We will assist you with the tools you need to resolve those situations, but we will not communicate directly with your customers.
Olvire warrants that it will perform the Service with reasonable skill and care, and that the Service will materially conform to any written specification agreed at onboarding.
THE SERVICE IS OTHERWISE PROVIDED "AS IS". TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLVIRE MAKES NO FURTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT ALL DEFECTS WILL BE CORRECTED, ONLY THAT WE WILL USE REASONABLE EFFORTS TO ADDRESS THEM PROMPTLY.
Nothing in these Terms limits or excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
To the maximum extent permitted by law, Olvire's total aggregate liability to you arising out of or in connection with the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is limited to the total fees paid by you to Olvire in the three calendar months immediately preceding the event giving rise to the claim.
Olvire is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, business, goodwill, data, or anticipated savings, even if we have been advised of the possibility of such losses.
In particular, Olvire is not liable for losses arising from: decisions made by Apple or Google regarding your app or developer account; Stripe's payment processing decisions, including account holds or disputes; end-user behaviour or fraudulent orders; your failure to comply with your own legal obligations to your customers.
Neither party is in breach of these Terms or liable for delay or failure to perform any obligation to the extent that such delay or failure results from a cause outside that party's reasonable control. This includes, but is not limited to: acts of God; natural disasters; pandemic or epidemic; government action or regulation; power or internet outages; failure or actions of third-party infrastructure providers (including Google Firebase, Stripe, Apple App Store, or Google Play); cyberattack; or industrial action.
The affected party will notify the other as soon as reasonably practicable, use reasonable efforts to mitigate the impact, and resume performance as soon as the cause is resolved. If a force majeure event continues for more than 60 consecutive days, either party may terminate the engagement on written notice without further liability.
By either party: Either party may terminate the engagement by giving 30 days' written notice to the other party's email address on record.
By Olvire for cause: We may terminate immediately, without notice, if: you fail to pay any amount due and do not remedy that failure within 14 days of written notice; you materially breach these Terms and (where the breach is capable of remedy) do not remedy it within 14 days of written notice; or you engage in conduct that is illegal, fraudulent, or brings Olvire into disrepute.
Effect of termination:
In the event that Olvire Ltd ceases trading or enters insolvency proceedings, we will use reasonable efforts to give you at least 30 days' advance notice where possible. Within that period, we will provide an export of your customer and order data. Your app store listings, your Stripe account, and your customer data remain yours and are not assets of Olvire Ltd. The monthly subscription will end on the date the service ceases and no further fees will be charged.
If a dispute arises between us, both parties agree to first attempt to resolve it in good faith through direct discussion. Either party may initiate this by sending a written notice of dispute to the other, after which both parties will have 30 days to negotiate a resolution before either party may commence formal proceedings.
If the dispute is not resolved within that 30-day period, either party may pursue their legal remedies under the governing law set out below.
These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved through the process in Section 16 will be subject to the exclusive jurisdiction of the courts of England and Wales, unless both parties agree in writing to an alternative jurisdiction at the time the dispute arises.
Entire agreement: These Terms, together with your signed service agreement, constitute the entire agreement between you and Olvire in relation to the Service and supersede all prior discussions, representations, and agreements.
Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No waiver: Olvire's failure to enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right or provision on any future occasion.
No assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Olvire may assign its rights to a successor entity in the event of a merger, acquisition, or sale of substantially all of its assets, provided the successor assumes all obligations under these Terms.
Notices: Notices under these Terms should be sent by email to the addresses on record for each party. Notices are effective when received and acknowledged.
Changes: We may update these Terms from time to time. We will notify active clients by email at least 14 days before changes take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.
Questions about these Terms: haseeb@olvire.com
Olvire Ltd · 128 City Road · London EC1V 2NX · United Kingdom