Welcome to HVAC Company. These Terms of Service govern your use of our website and services. By accessing our website or engaging our HVAC services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
HVAC Company is a licensed and insured heating, ventilation, and air conditioning service provider operating in California. We are committed to providing quality HVAC solutions while maintaining transparency and professionalism in all our business dealings.
HVAC Company provides residential and commercial HVAC services including but not limited to:
All services are performed by EPA-certified technicians in accordance with California state regulations and industry standards. Service appointments are subject to availability and must be scheduled in advance, except for emergency services.
We reserve the right to refuse service if safety concerns exist, if the customer's equipment is beyond economical repair, or if the customer has outstanding unpaid balances from previous services.
Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, checks, and major credit cards. For larger projects, we may require a deposit before work begins.
All estimates are valid for 30 days from the date of issue. Prices are subject to change based on material costs and labor requirements. Any additional work beyond the original scope will be quoted separately and requires customer approval before proceeding.
Late payments may be subject to a service charge of 1.5% per month (18% annually) or the maximum rate permitted by California law, whichever is less. Customers are responsible for all collection costs, including reasonable attorney fees, incurred in collecting past-due accounts.
For maintenance plan customers, payments are due according to the agreed-upon schedule. Failure to maintain current payment status may result in suspension of maintenance services and forfeiture of plan benefits.
We understand that schedules change. If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to $75.
For installation projects where materials have been ordered or work has begun, cancellation fees will apply based on the actual costs incurred. Custom-ordered equipment may not be returnable, and the customer will be responsible for these costs.
HVAC Company reserves the right to cancel or reschedule appointments due to emergency situations, severe weather, or technician availability. In such cases, we will make every effort to notify you as soon as possible and reschedule at your earliest convenience.
HVAC Company maintains comprehensive liability insurance and workers' compensation coverage. However, our liability is limited to the direct costs of the services provided or the repair/replacement of equipment damaged due to our negligence.
We are not liable for:
In no event shall our total liability exceed the amount paid for the specific service in question. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
We stand behind our work with a 90-day labor warranty on all repairs and installations. This warranty covers defects in workmanship but does not cover normal wear and tear, misuse, or damage caused by external factors.
Equipment and parts are covered by the manufacturer's warranty. We will assist in processing warranty claims, but we are not responsible for manufacturer warranty coverage or limitations. Extended warranties may be available for purchase on certain equipment.
To maintain warranty coverage, customers must:
Except as expressly stated herein, we make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
We respect your privacy and are committed to protecting your personal information. We collect only the information necessary to provide our services, including your name, address, contact information, and service history.
Your information is used solely for:
We do not sell, rent, or share your personal information with third parties except as necessary to provide our services or as required by law. For more details, please refer to our Privacy Policy.
These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be resolved in the state or federal courts located in California.
Before initiating any legal action, both parties agree to attempt to resolve disputes through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may pursue mediation or arbitration.
HVAC Company is licensed by the California Contractors State License Board. Complaints regarding our services may be directed to the CSLB at 1-800-321-CSLB (2752) or www.cslb.ca.gov.
If you have any questions about these Terms of Service, please contact us:
HVAC Company
California, United States
Phone: (555) 123-4567
Email: info@hvaccompany.com
HVAC Company reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
We encourage you to review these terms periodically to stay informed of any updates. Material changes will be highlighted on our website for at least 30 days following the update.
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.